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关于经验总结这门学问:Lessons Learned

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发表于 2018-6-4 07:52:19 | 显示全部楼层 |阅读模式
THE ESA LESSONS LEARNED SYSTEM
As outlined in the European Space Agency’s “Agenda 2007”, a need was recognized by ESA for improvement in the communication of knowledge and experience across the Agency. Particularly underlined was a need to learn from past experience, not repeat the errors of the past, and to build on successes. An initiative was therefore undertaken in ESA’s Directorate of Technical & Quality Management (TEC) to improve and consolidate recording and accessing Lessons Learned across the Agency. This initiative resulted in the ESA (ESTEC) Learned System.
The need for a lessons learned system at ESA was explained in detail in an Admin issued by the Director General on this subject (ESA/ADMIN/IPOL(2005)7). Moreover, a Lessons Learned system is a prerequisite for ISO 9001 certification to which the Agency has been striving to achieve for all its Directorates. In order to achieve this goal, the Engineering Knowledge Management Office (now part of the Product Assurance and Safety Department) undertook to realize this initiative with the expert help of Dr Kass. The holistic approach was two-pronged:
  • Lessons Learned Events: This involved organizing events at the European Space Research and Technology Centre (ESTEC), at which project teams made a candid presentation on the lessons they had learned, during the operational life of their project. The events were recorded and posted on a dedicated web-page, building an archive accessible to all staff at the Agency.
  • Lessons Learned Tool: A browser-based tool was built and installed, with the goal of improving and consolidating the recording and accessing Lessons Learned in a user-friendly and intuitive manner, incorporating all the necessary processes and access management necessary for creating this critical archive of shared experience.


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